Returns
You can ask for a return from your order page within 7 days of delivery if the product is:
- dead on arrival or faulty,
- damaged in transit, or
- different from what you ordered (wrong model, colour or specification).
Keep the box, accessories, invoice and any free gifts — the product is checked before a refund or replacement. Some items can't be returned once opened, for hygiene or licensing reasons (for example in-ear earphones and software codes); the product page says so.
Refunds
- Refunds go back to the method you paid with (bKash, Nagad or bank).
- An advance for an order that wasn't delivered on time is refunded within 7 days.
- Approved returns are refunded once the returned item passes inspection.
Warranty
Warranty is provided by the seller or the brand, as stated on the product page. Call 16XXX if a seller does not honour it.