Help & FAQ

Add products to your cart, choose a delivery address and option, then confirm with the code we text to your mobile. You get an SMS when each package is confirmed and shipped.

Yes. One checkout can include several sellers; their items may arrive in separate packages, each with its own tracking.

Every seller is verified, phones are labelled official or unofficial, and you can report any listing you think is fake — our trust & safety team reviews every report.

Yes — most orders are cash on delivery. Some high-value orders need an advance of up to 10% by bKash or Nagad.

Send the amount to the merchant number shown at checkout, then enter the transaction ID (TrxID). We usually verify it within minutes and confirm your order.

Within 5 days inside the same city and 10 days elsewhere. The expected date is shown before you order.

Where the seller allows open-box delivery you can check the product in front of the delivery agent. Always check the package seal.

Ask for a return from your order page within 7 days of delivery. After a quick check we replace the product or refund you.

Refunds go back to the method you paid with. An advance for an order that wasn't delivered on time is refunded within 7 days.

Open a seller account, add your trade licence, NID and payout details, and list products once you're approved. Start at /sell.